Workshop: Non-violent-communication and conflict management in everyday working life
Julia-Toni Reiche, an expert in communication and conflict management, provides a compact overview of the important topics of non-violent communication and trains participants in the practical use of NVC.
Communication is everything! However, the question is always "how".
Trainer Julia-Toni Reiche from DIALOGWERK not only teaches the dos and don'ts of non-violent communication, but also shows how conflict management can lead to more productive teams in everyday working life.
These are the contents of the workshop:
- Analysis & reflection: Divisive parts of communication: Which ones do I use and how do I show more appreciation?
- Introduction to the 4 steps of NVC according to Rosenberg
- Understanding and applying the NVC mindset
- Practical exercises and feedback on the use of the 4 steps in the area of giving and receiving feedback and conducting conversations
- Introduction to the conversation method of mirroring as a deescalative conversation technique
- Using and utilising questioning techniques and active listening to clarify and resolve conflicts
- Group and trainer feedback
The event is a free offer of the certificate programme of the 360° ZUKUNFT certificate programme and will be held in person. Please register directly via Calenso or by e-mail to <em>360gradzukunft@fh-potsdam.de.
10/06/2026, 10.00 am – 4.00 pm
The event takes place in the Entrepreneurship and Management Lab.